Delivering Measurable Results with High Client Satisfaction

A prominent bank in Malaysia wanted to introduce debit and credit cards into their product offering to their customers, and also to make the portfolio more complete to attract new customers.

It’s a new capability for the bank and to design, build and operate this function would have needed much capital investment and time to establish. Silverlake was approach to provide complete outsourcing managed services, both SaaS and BPO, and now has been servicing this client for over 10 years.

As Managed Services Partner (MSP), Silverlake Card Operations (SLCO) outfit apply our proven approach, deep industry experience, and collective know-how to deliver the Silverlake Card System (SCS) as SaaS and Business Process Outsourcing.

As part of the delivery, we simplify complex, end-to-end BPO services complemented with Silverlake’s Information Technology Operations, we provide the complete Managed Services that continuously help improve our clients’ efficiency and productivity while delivering measurable results with high client satisfaction.

The client as our partner who owns the banking license from our Bank Negara Malaysia, to operate the card business with any card scheme operators such as MASTERCARD and VISA.

In this model, the client would only focus on the marketing and customer engagement.