Digital Banking Implementation for Retail Bank in South East Asia

Implementation of Digital Banking platform with Mobile and Internet channels, with Mobile being the primary digital channel.

Bank embarked on their digital transformation journey and used Silverlake’s Digital Banking platform as the Game Changer. Using Silverlake’s Digital Banking platform, the Bank was able to:-

• offer virtual prepaid Card, whereby the customers can register online, activate the card, top up and utilise. All without going to the branch

• reach out to the target segment using Mobile Marketing

• offer various electronic functions including mobile wallet, NFC payments, and QR Payments

• introduce biometrics, facial and fingerprint recognition

In the first 2 years of the implementation, the bank’s active digital banking customer base saw an impressive 400% growth with 90% of online transactions performed through the mobile platform.

Today, the bank oversees over a million log-ins monthly to its digital banking platforms, with an average of 15 transactions per customer. Over 70% of the Banks customers use their mobile banking app regularly and 55% of them make financial transactions frequently